The employees of CBP are members of the National Treasury Employees Union (NTEU) even though they're under Homeland Security. At a subcommittee hearing on March 5, 2009, the union suggested that CBP should end their "One Face at the Border" initiative because it is increasingly difficult for one officer to be trained in all disciplines. There are different considerations for passengers, cargo, mail, baggage, agricultural issues and all of these different components have proven difficult to properly cross-train. NTEU says that officers really becoming generalists and the plan should be abandoned and that staffing for import specialists at the ports of entry should be increased to 1,100 individuals by FY 2010.
Written transcripts of the hearing can be found online at the committee's website.