They approached us early this fall because we handle a part of their business along with two steamship lines with whom they have direct contracts. They had some heavy traffic coming for their clients and needed some assurances that somebody could move it.
Courtesy of the partner carrier we are working with, we were able to provide them all the space they needed and also were in a position to price the product more competitively than their other carriers. These two elements combined to give us the opportunity to move a high volume of cargo on their behalf.
I am proud to say that their Camelot team of Gloria, Ellie and Marianna have done yeoman's work in making sure the goods are cleared and delivered. Our carrier partner has been of great assistance as well and we wouldn't have been able to do it without the Hong Kong partner who handles these shipments and vendor communications.
Today we received the following unsolicited e-mail of thanks, and we're especially grateful to have been a part of their success. We firmly believe that our clients fight hard to stay on their customers' shelves and in their catalogs and it is our goal to complement and enhance that effort.
Scott,
We don’t always hear the good stuff, so I wanted to let you know just how great this *** service is.
**** takes care of our largest customer, ordering and managing this account. She mentioned today that our Out of Stocks would have been very high if it wasn’t for these SPEEDY trains with ***. Honestly, I look at the website on Monday and the ship is not at port, but when I review it on Tuesday, our containers are in IDAHO!!!
Unbelievable
Also, please give a pat on the back to Ellie and Gloria with the way they handled the container situation yesterday.
We had 2 hot containers which had an unexpected delay and with their help, we were able to have these delivered today.
Again, we were able to fill our orders.
It is a pleasure working with your team!
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